Refund Policy | AI SoloHR

Trial and Cancellation grace

All subscriptions for AI SoloHR offer a fully transparent 14-day free trial. You will not be charged during the trial period ($0 due today). You can cancel at any time directly through your Billing Settings panel powered by Stripe before the trial ends to avoid recurring charges. Access remains open until the end of your billing cycle.

Refund Eligibility Standards

Because we offer a free trial, general subscription payments are non-refundable. However, we maintain a human-first approach to customer support and review requests on a case-by-case basis.

Billing error adjustments — If you were double-billed or charged due to a system lag, we will issue a 100% refund immediately
Technical downtime credits — If a core feature is completely inaccessible due to server crashes, we will apply credits to your next month
Support-evaluated exceptions — Exceptional cases can be raised directly to our billing support staff

How to Raise a Billing Inquiry

To ask a question or file a billing concern, please contact our administrative desk at gerry@aisolohr.com. Our typical response window is one business day.

Trial and Cancellation grace

Refund Eligibility Standards

Because we offer a free trial, general subscription payments are non-refundable. However, we maintain a human-first approach to customer support and review requests on a case-by-case basis.

Billing error adjustments — If you were double-billed or charged due to a system lag, we will issue a 100% refund immediately
Technical downtime credits — If a core feature is completely inaccessible due to server crashes, we will apply credits to your next month
Support-evaluated exceptions — Exceptional cases can be raised directly to our billing support staff

How to Raise a Billing Inquiry

To ask a question or file a billing concern, please contact our administrative desk at gerry@aisolohr.com. Our typical response window is one business day.